This article applies to the Original Vibe Board 55″.
Instructions:
Send system feedback with a log to us. Click the up caret (^) icon on the bottom right of your Vibe's taskbar. Select “Feedback”. Don't forget to input your email when sending the log. You can also follow this article for detailed steps on sending feedback.
Get system logs on Vibe. To access your Vibe's internal storage, open the "Explorer" app → Internal Memory → Android → data → com.ecloud.eairplay → files → Log. From here, you can send the log to us.
Get system logs on a PC. This works for both Windows OS and Mac OS. If you're using
EShare client on a PC, you can get the logs by:
Clicking the blank region of the EShare client 10x times continuously.
The file explorer/finder will be opened automatically and targeted to the EShareClient log folder. You can find the log files here, zip these files, and send them to us.
💡 Tip
Need more help?
Send an email to our Support Team or Submit a Support Ticket.